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Level 4
Job roles at SCQF Level 4 may involve responsibility for providing a number of simple or narrowly defined services for customers or other employees under regular supervision. These roles may require the job holder to organise their immediate work as an individual or part of a team and to ensure that it meets set objectives or work flow requirements.
| Competencies of job holders at SCQF Level 4 | |
|---|---|
Scope of Work
|
Carries out familiar, routine, straightforward tasks with some non-routine elements in contexts which are familiar and straightforward. |
Degree of Autonomy
|
Works under regular directive supervision or guidance. |
Processes
|
Applies knowledge about tools and materials under guidance; contributes to setting goals and schedules; works safely and effectively; uses an established process to address defined problems or issues. |
Contribution to Quality
|
Makes a practical contribution to reviewing work and improving practices and processes. |
Skills
|
Uses a few core skills and work-specific skills; selects and uses basic tools, materials and ICT applications which are basic, relative to the work. |
Knowledge
|
Draws on basic facts about tools, processes, materials and the general work of the sector. |
Personal Development
|
Identifies personal strengths and weaknesses as they apply to the work in hand. |
Job role
Representative Responsibilities
Jobs at this level will involve carrying out straightforward, routine tasks and operate standard procedures in an area of work under regular supervision. The range of tasks carried out may be limited. Work will be relatively restricted, directed and regularly supervised. The scope for organising or negotiating work to respond to their customers’ priorities may be limited. The timescales affecting tasks will tend to be very short-term.
Representative Tasks and Duties
These may include:
- carrying out routine manual or administrative tasks using standard procedures
- following procedures to ensure that routine supplies or resources are available to meet daily or weekly requirements
- making routine arrangements in support of colleagues
- selecting optimum approaches to a task following standard procedures or using straightforward criteria
- maintaining routine records, filing, entering data, checking information, matching data
- providing basic information to internal and external service users in person and by telephone in an appropriate manner
Knowledge and Skills
Jobs at this level may require the use of simple communication, numeracy and ICT skills. The ability to follow procedures and to work safely, responsibly and carefully may be important. Individuals will need to have a basic understanding of the context in which they are operating and the equipment and materials which they use.