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Level 5
Job roles at SCQF Level 5 may involve responsibility for providing a range of routine services for customers or other employees under minimum supervision but normally under guidance. These roles may require the job holder to organise immediate work as an individual or as part of a team and to ensure that it meets agreed objectives or scheduling requirements.
| Competencies of job holders at SCQF Level 5 | |
|---|---|
Scope of Work
|
Carries out both routine/familiar and non-routine/unfamiliar tasks, usually in a familiar personal or practical context. |
Degree of Autonomy
|
Works under guidance but minimum supervision; agrees goals and responsibilities for own work or work of immediate team; plans and organises own work; can take lead responsibility for some work. |
Processes
|
Uses a range of practical and planning skills and applies theoretical and hypothetical thinking to address issues or solve problems; uses established processes to address straightforward problems or issues. |
Contribution to Quality
|
Makes a practical contribution to the evaluation and improvement of practices and processes. |
Skills
|
Uses a range of routine core skills and work-specific skills; selects tools, materials and applications for the work, adjusts them when appropriate and uses them safely. |
Knowledge
|
Draws on simple factual and theoretical knowledge related to processes and materials used in the sector; knows who to liaise with to deal with problems. |
Personal Development
|
Identifies personal strengths and weaknesses in relation to own responsibilities and how these impact on the work of others. |
Job role
Representative Responsibilities
Jobs at this level may require the completion of routine/familiar and non-routine/unfamiliar tasks, although usually in a context which is familiar. Job holders will operate within standard procedures, but also make some adjustments to meet the circumstances of their work. They will work under guidance but with minimum directive supervision to complete tasks. Job holders may have the responsibility of organising or negotiating their work to respond to customers’ priorities and/or organisational demands. The timescales affecting tasks will tend to be short-term.
Representative Tasks and Duties
These may include:
- planning and carrying out tasks using standard procedures
- monitoring and taking responsibility for supplies or resources
- acting as lead contact for well-defined services or procedures
- preparing and carrying out routine or well defined technical tests and procedures
- resolving, recording or referring on customer queries and straightforward complaints
- preparing and presenting standard reports
Knowledge and Skills
Jobs at this level may require a range of communication, numeracy and basic IT skills. The ability to follow procedures and to work safely, responsibly and accurately may be important. Individuals will need to have an understanding of the context in which they are operating and an understanding of the equipment and materials which they use. They will need to understand the responsibilities and constraints of their roles.
